Ninh Binh Holidays from AU$2,678

the staff is very nice and the property was clean.

Ambiance was great. Friendly and helpful staff

I believe Kevin the general manager was very good. Very attentive. Went out of his way to deliver our luggage to the next hotel.

Beautiful well located hotel. Excellent staff and amenities. Old world charm with all the modern conveniences. Lovely rooms, excellent food. Would choose it again and again.

Nancy, the front desk manager helped us in booking Fansipan and helped me prep some food for my baby on the journey back to Hanoi. She also helped in some small issues and she is so honest in telling me they overcharged me for my Fansipan tickets (we got combo). Only thing that was quite frustrating would probably be the restaurant for breakfast were quite overbooked and we need wait without a proper queuing system from them. The restaurant is quite understaffed and staff are not trained to handle guests. There were some Vietnamese guests, who just walked in without telling the staff their room number and also without queueing up! They claimed they can take over the table where their friends have already finished their breakfast earlier, but that will be unfair because there are people queuing up to take over the next table. In addition, it seems the staff might not know English well hence they got frustrated with me when they are not able to communicate what we can do?